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Here are a few common questions people ask, but please email me if you have a specific question or would like more information.  Further information for new clients can be found here.

How long does an appointment go for?


A standard appointment is 1 hour.


How much does it cost?


A counselling session costs $85 for 1 hour.

How do I pay for my appointment?


You will be emailed an invoice and asked to pay via bank transfer within 24 hours.


How do I book?


Please phone me on ​0431 135 114 or send me an email.

​Do you have online appointments?


Yes, you can book an online appointment here.  A link to access Zoom at your scheduled appointment time will be forwarded to you with full instructions.


Do I need a referral from my G.P.?


No, you do not need a referral to see a counsellor.

Do Medicare rebates apply?


Unfortunately, Medicare does not provide rebates for Counselling sessions at this time. This means that a Health Care Plan is not required.

What is counselling?


Counselling is a process of talking about and working through whatever difficulties you are having - with a counsellor.  A counsellor helps you to address your problems in a positive way by helping you to clarify the issues, explore options, develop strategies, increase self-awareness and find a way forward. For some people, just the process of telling their story to a counsellor, and being listened to, is helpful.

What will happen at my first appointment?


I will invite you to share your unique story, including the main areas you would like help with. It is also a chance for you to get to know me a little and decide if you feel comfortable working with me. If you think it would be difficult to talk about how you are feeling, there are other ways of communicating we could consider such as working with Expressive Therapies like Art, Symbol Work or Sandtray therapy.


Is everything I say in a session confidential?


It is very important for you to know that everything you say in our session will be kept confidential by me – except if I have concerns that you are at risk of hurting yourself or someone else, in which case I would need to act in the best interests of your safety or the safety of the person at risk. In the unlikely event that I was subpoenaed by a court of law I may also be required to share notes of our sessions.  Your confidentiality is of utmost importance to me. Rest assured that I adhere to the Australian Counselling Association's Code of Ethics and Practice with regards to managing confidentiality.


How many sessions will I need?


This will vary from individual to individual, and will also depend on the particular issue you wish to address. After the first appointment, we can discuss a suggested plan moving forward. Many people require at least 4-6 sessions.


What if I need to cancel my appointment?


I ask that you give at least 24 hours notice (via text or email) if you need to cancel an appointment.  Cancellations within 24 hours may incur a fee of 50% of the cost - except when the cancellation is due to unforeseen circumstances which are beyond your control.


What if I need help outside of office hours?


Unfortunately, I am not able to provide support outside of office hours. Please phone Lifeline 13 11 14 for 24-hour crisis counselling, contact your GP or, in an emergency, phone 000.

At some point you just have to let go of what you thought should happen and live in what is happening.

Heather Hepler

Qualifications & Accreditations

Bachelor of Education (B.H.M.S.Ed), Certificate of Gifted Education (C.O.G.E), Master of Counselling (M. Couns.)

Member of the Australian Counselling Association  Membership Number:  15044

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